Cancellation Policy

At American Hearth Supply, we want you to be completely confident in your purchase. If you need to cancel your order, please review the terms below.

Cancellation Window

Orders may be cancelled within 24 hours of the time they are placed. To request a cancellation, please call us directly at (814) 440-4817 so we can process your request promptly.

Restocking Fee

Cancellations are subject to a 10% restocking fee, which will be deducted from your refund.

After 24 Hours

Once 24 hours have passed, or if your order has already shipped, we may not be able to cancel it. In that case, please refer to our return process or contact us to discuss available options.

Questions

If you have any questions about cancelling an order, call us at (814) 440-4817 and our team will be glad to help.