At American Hearth Supply, we want you to know exactly what to expect from order to delivery. We carry products from multiple manufacturers — from smaller electric fireplaces and mantels shipped by standard parcel carrier, to large ovens, outdoor kitchens, and complete fireplace systems shipped via LTL freight. Shipping method depends on the specific product.

Free Shipping

Every order ships free to the 48 contiguous United States. There are no hidden freight surcharges, liftgate fees, or fuel fees added at checkout — the price you see is the price you pay. Alaska, Hawaii, U.S. territories, and international shipping require a custom quote — please call or text (814) 440-4817 before ordering.

Order Processing

Most orders process within 1-3 business days. Business days are Monday through Friday, excluding U.S. holidays. Once your order leaves the warehouse, you will receive a shipping confirmation email with tracking details.

Standard Parcel Items

Smaller items — accessories, mantels, and some electric fireplaces — typically arrive within 5-10 business days via UPS or FedEx.

Freight Delivery (Large Items)

Ovens, outdoor kitchens, and complete fireplace systems ship via LTL freight truck, crated on a pallet, typically arriving in 7-17 business days. The freight carrier will call to schedule a delivery appointment, so please provide a phone number you can be reached at during business hours. Delivery is curbside with a liftgate — drivers are not required to move items into your home, garage, or backyard, so please plan to have help available.

Inspecting Your Delivery

Please inspect all packaging for visible damage before you sign. Note any damage on the delivery receipt and take photos — this protects your ability to file a claim. If the damage looks significant, you may refuse the shipment. Signing the receipt as "clean" without noting visible damage can make a freight claim much harder to resolve, so this two-minute inspection genuinely protects you.

Reporting Damage or Missing Items

For visible damage, note it on the delivery receipt at the time of delivery and contact us right away. For concealed damage discovered after unboxing, contact us within 5 business days of delivery. Reach us at (814) 440-4817 or americanhearthsupply@americanhearthsupply.com with photos and your order number. Every order ships fully insured.

Tracking Your Order

Once your order ships you will receive a confirmation email with tracking information. For freight shipments, tracking updates less frequently than a small parcel, and the carrier's delivery-appointment call is your best signal that your order is close. You can also reach us anytime for a status update.

Correct Shipping Address

Please double-check your shipping address and phone number at checkout. We are not able to redirect a freight shipment once it is in transit, and address changes or corrections may incur additional carrier fees. If you notice a mistake, contact us as soon as possible and we will help if the order has not yet shipped.

Questions Before You Order?

We would rather answer your shipping and freight questions up front than have you guess. Call or text (814) 440-4817 and a real person will walk you through delivery for your specific product and address. American Hearth Supply LLC is based in Albion, Pennsylvania.