Questions & answers

A small, owner-run authorized dealer — American Hearth Supply LLC, Albion, Pennsylvania (just outside Erie). We started as a WPPO wood-fired oven specialist and now carry fireplaces, patio heaters, grills and outdoor kitchens from the manufacturers we're authorized for. When you call (814) 440-4817 you reach the owner, not a call center.

Most of these manufacturers don't sell to homeowners — they sell through authorized dealers, and the warranty is honored through the dealer you bought from. Buying here gets you the same factory-new unit at the manufacturer's published pricing, plus a person who checks the fit, books the freight and handles the warranty paperwork with the factory.

We're an authorized dealer for every brand on the site, and every unit ships factory-new from the manufacturer's distribution network — never gray-market, never returned stock. You can verify the phone number above, our Pennsylvania LLC, and the manufacturer documents linked on each product page. Checkout is Shopify's own, so your payment details never touch our servers.

Because we're new and we won't fake them. Reviews on this site are collected through Judge.me from real orders only, and a product shows a rating only when real customers have left one. Until then, test us the way that matters: call with a hard question and see what kind of answer you get.

Yes — the same person. Delivery scheduling, a question for your installer, a warranty registration or claim: all of it goes through (814) 440-4817 or our email, Mon–Fri 9 AM–8 PM ET. We answer texts outside those hours when we can.

Manufacturers set minimum advertised pricing, so authorized dealers advertise the same numbers. If you find this exact model advertised lower by another authorized dealer, send us the link and we'll match it. An unauthorized seller offering it far below everyone else is the one to be careful of — that's where warranty problems come from.

When a sale is on, the code and the end date are shown on the page and the discount is applied in Shopify's checkout. When the date passes, the sale line disappears. We don't run rolling "ends today" timers.

Monthly payments through Shop Pay Installments are offered at checkout on eligible orders, subject to approval; the estimated monthly figure on the product page comes from Shop Pay, not from us. Checking your options is a soft inquiry.

Sales tax is collected on orders shipping to Pennsylvania. Other states are not currently taxed at checkout.

Free to the 48 contiguous states, liftgate included, no surcharges at checkout. Alaska, Hawaii, U.S. territories and international are quote-only — call before ordering.

In-stock items typically leave the warehouse within 2–4 business days. Parcel items (accessories, some mantels and electric units) then take about 5–10 business days by UPS/FedEx; freight items usually arrive within 1–2 weeks of shipping depending on your location. Each product page shows the ships-in window; items with a longer manufacturer lead time say so on the page.

Yes — freight is delivered by appointment. The carrier calls the number on your order to book a window. Delivery is curbside on a liftgate; the driver is not required to bring it inside, so plan to have a hand available.

Every order ships insured. Look the crate over before you sign, write any damage on the delivery receipt (even "box damaged"), take a couple of photos, and call or text us. We file the claim with the carrier and coordinate replacement parts or a replacement unit with the manufacturer. For concealed damage found after unboxing, contact us within 5 business days of delivery.

By quote only. Call (814) 440-4817 with the product and address and we'll get a real freight cost before you commit.

Yes, within 30 days of delivery, if it's unused, unassembled and in the original packaging. Approved returns carry a 20% restocking fee and the customer covers return freight unless the return is due to our error or a defect — on a large freight item that is real money, which is exactly why we offer a free recommendation before you order. Special-order and custom-finish items can't be returned. Full terms: Refund policy.

Call the moment you notice. Orders can be cancelled or corrected by phone within 24 hours (see our cancellation policy), and before shipment we can usually fix a size or fuel selection at no cost. After it ships, the return terms above apply — so send us your dimensions first and let us confirm the configuration.

You're covered by the manufacturer's limited warranty (the terms are on each product page, sourced from the manufacturer's own document). As your authorized dealer, we register it and handle any claim with the factory on your behalf — you call us, not a warranty hotline.

The dimensions on the page are the appliance body; framing and rough-opening sizes are larger and come from the manufacturer's installation manual linked on the page. Send us your wall width and height and we'll confirm the right size before you order.

Vent-free needs no chimney or vent run, which is what makes it viable in interior walls and renovations — but it's restricted in some jurisdictions, so check your local code (or ask us to). Direct vent needs a sealed vent path to an exterior wall or roof and is what most new-construction gas fireplaces use. Electric needs neither.

Natural gas if you have a utility line to the room; propane if you're on a tank. Getting this wrong is the most common avoidable mistake on a fireplace order, and it can't be switched after delivery without a conversion, so we confirm it on every gas order.

Gas appliances: yes, a licensed gas installer, and most jurisdictions require a permit and inspection. Electric fireplaces are simpler but hardwired models need an electrician. We don't install — we supply the manufacturer's installation manual and clearance specs so your installer and inspector have what they need.

Each product page lists what ships in the box. Log sets, glass media, decorative fronts, mantels and venting kits are usually separate items — tell us what look you want and we'll put the complete build on one quote so it ships together where possible.

It comes down to how many people you feed at once and how much patio you have. The 25 suits a family and a small patio; the 32 is the all-rounder for entertaining (two pizzas at a time); the 42 is for big gatherings or anyone who wants to roast and bake alongside pizza. Send us your patio dimensions and headcount and we'll tell you honestly which one — including when the smaller one is the right call.

WPPO's stated maximum is 950°F; in practice most people cook Neapolitan-style at 800–900°F, with a pizza done in roughly 60–90 seconds. Expect about 20–30 minutes of heat-up with a proper fire in a Karma; the built-in Tuscany kits take longer because of their mass.

Yes — bread, roasts, vegetables, whole fish. Once the fire settles, the retained heat in the stone floor and dome makes it a real outdoor oven, not a one-trick appliance.

Karma ovens are freestanding stainless units on a cart or stand — delivered, assembled and cooking the same day. Tuscany kits are built-in refractory ovens for an outdoor kitchen or masonry surround, installed by you or your contractor to the manufacturer's clearance specs.

Gas (natural gas or propane) gives the most heat per unit and suits open or partly covered areas with a gas line or tank. Electric is cleaner, quieter and the answer for covered patios, pergolas and anywhere gas isn't practical — but it needs the right circuit, so we confirm voltage and wattage before you order.

Yes — Bromic's Platinum, Tungsten and Eclipse lines are used in commercial hospitality. Tell us the area you're heating and how it's covered and we'll size it; trade pricing is available for designers and contractors.

No. Gas heaters need a licensed installer and electric heaters need an electrician for hardwired models. We supply the manufacturer's installation manual and mounting/clearance requirements.