Refund policy

Return & Refund Policy

Thank you for shopping with American Hearth Supply. We are an authorized reseller of WPPO LLC products. All returns are processed in coordination with our manufacturing partner, WPPO LLC, to ensure you receive the most efficient and fair service.

30-Day Return Window

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, unassembled, and in its original packaging with all included accessories and documentation.

Restocking Fee

All approved returns are subject to a 10% restocking fee, which will be deducted from your refund. This fee covers inspection, repackaging, and processing costs.

Return Shipping

The customer is responsible for all return shipping costs. Because our products are large, heavy items shipped via freight, return shipping costs can be significant. We strongly recommend inspecting your order thoroughly at the time of delivery before the freight carrier departs.

Damaged or Defective Items

If your order arrives damaged, you must note the damage on the freight carrier's delivery receipt at the time of delivery. Please take photos of any damage and contact us within 48 hours of delivery at 814-440-4817. Damage claims reported after this window may not be eligible for coverage.

Non-Returnable Items

Items that have been assembled, used, or are missing original packaging are not eligible for return. Custom or special-order items are also non-returnable.

Refund Process

Once your return is received and inspected by WPPO LLC, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note: original shipping charges are non-refundable.