Shipping & delivery

Free freight to the lower 48 — here's how it goes.

Large hearth and outdoor appliances ship by freight truck, not a parcel van. That's different from an Amazon box, so here is the whole process with nothing left out.

CostFree to the 48 contiguous states. No liftgate, fuel or residential surcharges at checkout.

DamageNote any damage on the delivery receipt and call us. We'll take it up with the distributor and manufacturer.

Leaves the warehouseIn-stock items typically ship in 2–3 business days. Longer manufacturer lead times are stated on the product page.

TransitFreight items are delivered in 2–4 weeks from your order, depending on your location. Parcel items take 5–10 business days after they ship.

What happens on freight day

Put a phone number on your order that you'll actually answer — the carrier may use it to arrange delivery.

The truck arrives with a liftgate and lowers the crate to your curb or driveway. Drivers aren't required to bring it inside or into the backyard — have a hand ready.

Before you sign, walk around the crate. Dents, punctures, crushed corners: write it on the delivery receipt, even "box damaged." Take two photos. This two-minute step is what protects your claim.

Severe damage? You can refuse the delivery. Either way, call or text us right away and we take it from there.

If something is damaged or missing

Visible damage: note it on the receipt and contact us right away. Concealed damage found after unboxing: contact us as soon as you find it, with photos and your order number. We'll take it up with the distributor and manufacturer.

Outside the lower 48

Alaska, Hawaii, U.S. territories and international addresses are quote-only. Call or text (814) 440-4817 with the product and address before ordering and we'll get a real freight cost.

Address changes

Freight can't be redirected once it's in transit and corrections can carry carrier fees, so double-check the address and phone at checkout. Notice a mistake? Call immediately — before it ships we can fix it at no cost.

Questions about your address? Call (814) 440-4817

Questions people ask before spending this much

Straight answers, before you order

Shipping & delivery

Is freight included? Any liftgate or fuel fees?

Freight is included to the 48 contiguous states, liftgate included, with no surcharges at checkout. Alaska, Hawaii, U.S. territories and international are quote-only — call before ordering.

How long until it arrives?

In-stock items typically ship in 2–3 business days, and freight items are delivered in 2–4 weeks from your order, with liftgate delivery. We provide tracking once it ships. Parcel items (accessories, some mantels and electric units) take about 5–10 business days by UPS/FedEx after they ship. Each product page shows the ships-in window; items with a longer manufacturer lead time say so on the page.

Will the freight carrier call me? What if I'm not home?

Delivery arrangements depend on the carrier; we'll confirm how yours will be delivered once it ships. Put a phone number you'll answer on the order. Delivery is curbside on a liftgate; the driver is not required to bring it inside, so plan to have a hand available.

What happens if it arrives damaged?

Look the crate over before you sign, write any damage on the delivery receipt (even "box damaged"), take a couple of photos, and contact us right away. For damage you find after unboxing, contact us as soon as you see it. We'll take it up with the distributor and manufacturer.

Do you deliver to Alaska, Hawaii or Canada?

By quote only. Call (814) 440-4817 with the product and address and we'll get a real freight cost before you commit.

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