Bromic Tube Suspension Kit for Platinum Smart-Heat Electric

Gas (natural gas or propane) gives the most heat per unit and suits open or partly covered areas with a gas line or tank. Electric is cleaner, quieter and the answer for covered patios, pergolas and anywhere gas isn't practical — but it needs the right circuit, so we confirm voltage and wattage before you order.

Yes — Bromic's Platinum, Tungsten and Eclipse lines are used in commercial hospitality. Tell us the area you're heating and how it's covered and we'll size it.

No. Gas heaters need a licensed installer and electric heaters need an electrician for hardwired models. We supply the manufacturer's installation manual and mounting/clearance requirements.

Freight is included to the 48 contiguous states, liftgate included, with no surcharges at checkout. Alaska, Hawaii, U.S. territories and international are quote-only — call before ordering.

In-stock items typically ship in 1-3 business days, and freight items are delivered in 1-2 weeks from your order, with liftgate delivery. We provide tracking once it ships. Parcel items (accessories, some mantels and electric units) take about 5–10 business days by UPS/FedEx after they ship. Each product page shows the ships-in window; items with a longer manufacturer lead time say so on the page.

Delivery arrangements depend on the carrier; we'll confirm how yours will be delivered once it ships. Put a phone number you'll answer on the order. Delivery is curbside on a liftgate; the driver is not required to bring it inside, so plan to have a hand available.

Look the crate over before you sign, write any damage on the delivery receipt (even "box damaged"), take a couple of photos, and contact us right away. For damage you find after unboxing, contact us as soon as you see it. We'll take it up with the distributor and manufacturer.

By quote only. Call (814) 440-4817 with the product and address and we'll get a real freight cost before you commit.

Yes, within 30 days of delivery, if it's unused, unassembled and in the original packaging. Approved returns carry a 20% restocking fee and the customer covers return freight unless the return is due to our error or a defect — on a large freight item that is real money, which is exactly why we check the size and setup with you before you order. Special-order and custom-finish items can't be returned. Full terms: Refund policy.

Call the moment you notice. Orders can be cancelled or corrected by phone within 24 hours (see our cancellation policy), and before shipment we can usually fix a size or fuel selection at no cost. After it ships, the return terms above apply — so call or text (814) 440-4817 with your dimensions first and let us confirm the configuration.

You're covered by the manufacturer's limited warranty (the terms are on each product page, sourced from the manufacturer's own document). It applies because we are an authorized dealer. If something fails, call us first and we'll help you work the claim with the manufacturer.

Monthly payments through Shop Pay Installments are offered at checkout on eligible orders, subject to approval; the estimated monthly figure on the product page comes from Shop Pay, not from us. Checking your options is a soft inquiry.

Sales tax is collected on orders shipping to Pennsylvania. Other states are not currently taxed at checkout.